Mother Nature Science Terms & Conditions

 


 

Payment, Cancellation and Refunds

Customer Protection Plan (CPP) 

•  No quibble refund, as standard. CPP included in the base price of all Mother Nature Science Product bookings. This means you may cancel your booking up to the last working day before the delivery day and you will get back everything but the CPP premium which is £10.
•  Cancellation must be in writing. You may cancel part of your booking, but only full days if you have booked Day Passes and whole weeks if you have booked fixed weeks. Refunds can be given on a pro rata basis for days cancelled from a week booking.
•  Refunds can also be as a credit kept on file to be used for any future Mother Nature Science Product. There is no expiry date on credits and the CCP premium is not deduced from credits kept on file for future use.
•  Once your child has attended their first day, on any given Mother Nature Science product, CPP only covers for illness and in accordance with the following terms. In all cases, illness must be validated by a Doctors’ note. Any missed days should be made up later in the season, subject to availability. Where not possible, you can claim a pro rata refund, less the CPP premium. We do not charge an administration fee but some GP practices may charge you to issue a note. Siblings of the injured or ill child on the same booking and with CPP will also be refunded in full if they cancel the same days as their brother/sister. CPP does not insure or cover personal property. Where bank charges are made for refunds these will be deducted from the final refund amount. 

Discount Vouchers 

“10% off” Reward Vouchers
•  These can be redeemed only once and then should be destroyed.
•  When redeemed please ensure to give the code reference. We will then add your booking reference to it for our records.
•  These CAN be combined with other discounts currently in place e.g. Early Bird and Multi-book Discount.
•  Vouchers can NOT be exchanged for cash refunds
•  There is no Expiry Date
•  Vouchers ARE transferable to siblings or your friends


Holiday Camp T&C

 

Bookings               

•        Only full payment is regarded as acceptance of our booking conditions.

•        Mother Nature Science accepts payment by credit or debit card, bacs (bank transfer) and cheque.

•        No booking is fully confirmed until a full payment is received.

•        To qualify for the Early Bird Booking Rate, bookings must be paid for before or on the date of expiry (see website for specific Season discount dates)

International Bookings

•        Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children.

•        Unfortunately we do not teach English on our camps.

•        We require a local telephone contact number once you are in the UK, in case of an emergency.

Pricing & Discounts         

•        All prices and costs listed are inclusive of VAT. A VAT invoice can be issued upon request.

•        The best discount will always be offered to you at the time of booking.

•        The Multi-Day/Sibling Discount is available once the Early Bird Discount has expired for the appropriate Season. Discounts can not be combined.

Changing your Booking                             

•        With less than 14 to 7 days’ notice we will endeavour to change your dates within the same season (e.g. Summer), subject to availability.

•        We are unable to guarantee any changes with less than 7 days notice.

Cancelling your Booking               

•        Customer Protection Plan (CPP) is included in the base price of all camp bookings. This means you may cancel your booking up to the last working day before you childs first day at camp and you will get back everything but the CPP premium which is £10.

•        Cancellation must be in writing. You may cancel part of your booking, but only full days if you have booked Day Passes and whole weeks if you have booked fixed weeks. If you need to cancel part of a week booking, the remaining days will be charged at the Day Pass rate. Refunds are not given on a pro rata basis for days cancelled from a week booking. If you have booked 2 or more children/weeks and received an additional discount for this and then cancel one or more of the child/weeks, leaving just 1 child/week on the booking, the price will revert to the 1 child/week rate.

•        Once your child has attended their first day, in any given season, CPP only covers for illness and in accordance with the following terms. In all cases, illness must be validated by a Doctors’ note. Any missed days should be made up later in the season, subject to availability. Where not possible, you can claim a pro rata refund, less the CPP premium. We do not charge an administration fee but some GP practices may charge you to issue a note. Siblings of the injured or ill child on the same booking and with CPP will also be refunded in full if they cancel the same days as their brother/sister. Curtailments for any other reason and curtailments for children without CPP will not be refunded under any circumstances. CPP does not insure or cover personal property. Where bank charges are made for refunds these will be deducted from the final refund amount.

Venue Cancellation        

•        Only in exceptional circumstances we may have to cancel particular dates/venues.

•        In this event, we will give those booked onto the programme at least 14 days’ notice and will offer a suitable alternative if one is available. Or put a credit to the value of your booking on file for future use on any Mother Nature Science product; or refund all monies paid for the dates cancelled, if preferred. In this instance we will absorb the PPC £10 cost.

Available Dates and Activities

•        All the information in our literature is correct at time of printing.

•        Changes may occur and, if so, Mother Nature Science will inform parents via our website as quickly as possible.

•        Not every activity pictured in our literature is available at every venue.

•        Please check venue-specific details using the camp finder on our website to find what’s available and where.

•        Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control.

Camp Timings   

•        Our standard hours for all camps and courses are 9am to 3:30pm.

•        Only in special circumstances can a child be dropped off early or / picked up late to a maximum of 30 minutes per session, a charge of £10/day/family is applicable.

•        All children must be collected by 3:30pm.

•        If for any reason you are detained and unable to collect by 3:30pm, we ask that you call us as soon as possible.

•        Two members of staff will wait with your child until they are collected.

•        You will be charged a late pick-up fee of £5 for every 30 minutes after 3:30pm to cover this staffing cost.

•        We reserve the right to refuse future bookings from parents who continually pick up late.

Parental Requirements

•        We respectfully remind you that children need to bring their own packed lunch, mid-session snack and drinks bottle. Mother Nature Science do NOT provide any food, snacks or juices at camp. We do have drinking water on site to keep your children hydrated throughout the day.

•        We have a no sharing food policy. We respectfully ask for nut products (such as peanut butter, Nutella and bags of nuts) not to be placed in pack lunches.

•        Campers should wear appropriate clothing for indoor and outdoor activities.

Insurance           

•        All children in our care are covered by our Public Liability Insurance.

•        Mother Nature Science Holiday Camp requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

•        Mother Nature Science will only administer medication in an emergency, as instructed by the parent and if it has been prescribed by a doctor or other health professional.

First Aid               

•        In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

•        Essential prescribed medication must be handed in to each child’s Camp Manager for safe-keeping, in accordance with Ofsted recommendations.

•        We suggest that all parents whose children carry Epipens arrange for a qualified medical practitioner to demonstrate use of the Epipen to our first aider, Camp Manager and Crew Leader on their first day at camp.  If this is not possible then we will accept a demonstration given by a parent/guardian instead.

Photography and Video               

•        Please be aware that we occasionally take photographs/videos of children on camp for our promotional material. We obtain your prior permission to do so on the booking form.

 Equal Opportunities and Child Protection       

•        Mother Nature Science is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion.

•        Each child attending camp is of equal value and is entitled to equal access of opportunity.

•        We operate a zero tolerance policy on discrimination or bullying of any kind.

•        Mother Nature Science has legal obligations in relation to Child Protection.

•        As a caring organisation, any suggestion of child abuse or neglect will be investigated and reported to our regulator, Ofsted, or other official agencies.

Specific Needs 

•        It is our policy not to exclude any child due to specific needs, wherever possible.

•        The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at any of our camps and courses.

•        We request that parents of children with specific needs contact Head Office to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made.

Child Exclusion 

•        On rare occasions, if a child proves incompatible with the general well-being of camp, e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour, we reserve the right to exclude them.

•        No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.

Data Protection

•        We will use your details to contact you via email/mail or text with future information about our services.

•        You may opt out of our mailing list when booking or afterwards at any stage.If you do not wish to receive such offers, you may also opt out of this at any stage.

•        Mother Nature Science is registered under the Data Protection Act.

Parent Feedback             

•        We aim to provide the best possible care for all children at all times.

•        Please tell other parents if you are happy with your experience.

•        If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.

•        Examples of parent feedback can be seen on our website for viewing.

•        Concerns should be raised initially with your child’s Crew Leader or the Camp Manager for more serious

 Issues  

The relevant Regional Manager at Head Office will be advised, and will attempt to resolve the issue to your satisfaction.

Health Policy

• Mother Nature Science Camps requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

•  Mother Nature Science Camps will only administer medication if it has been prescribed by a doctor or other health professional.

Toilet training

•        For health & safety reasons, we require that all children are fully toilet trained. We cannot accept children that require nappies and reserve the right to exclude any child that does not fulfil these requirements.

Behaviour Code of Conduct    

• Mother Nature Science Camps encourages a relaxed atmosphere on Camp and aims to promote positive behaviour at all times.

•  Upon booking you agree that your child or children will:

•        Respect the property of others

•        Be patient, honest, fair, and polite to others

•        Not use abusive or obscene language

•        Not be aggressive in the way they speak or behave towards others

•        Will respect and treat others as they would wish to be treated

•        We have a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.

•        The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.

 

 


 

Birthday Party T&C

  • In order to avoid disappointment we invite you to make your booking as early as possible and to secure it with a 50% total price booking deposit payable to “Mother Nature Science”. The balance is payable not later than two weeks before the party date. Payments non-refundable but will try to accommodate date/time changes if necessary.
  • Exact numbers of children attending must be confirmed. Unless we are notified 2 weeks before your party, we shall assume that your confirmed final number is as stated in the “Estimated No. of Children Attending” section of the booking form. Your confirmed final number is the minimum number for which you will be charged.
  • Any changes to the standard party offer must be discussed and agreed at the time of booking and confirmed in writing by the customer.
  • All prices and costs listed here are includsive of VAT and a VAT invoice will be issued upon request.
  • Balance of payments is due 2 weeks before the party. The operations team will call circa 2 weeks before the party to confirm final details and can take the payment details at this time.
  • Parking and traveling cost must be paid by the cusomer. Mileage costs of £0.50 per mile apply for the total return distance, which is calculated using the postcode where the party took place and our office postcode on the online route planner.
  • Although our instructors are thoroughly CRB checked and highly trained, children must not be left alone with the instructor and we insist on a legal guardian or responsible adult being present at all times. Neither must our instructors be asked to accompany children to the toilet nor assist with feeding.
  • We regret that Mother Nature Science does not provide food, drink or birthday cakes.
  • If at any time the instructor deems that the behaviour of one or more children is likely to cause danger or disruption, the instructor can reasonably request they are controlled or removed and, if this doesn’t happen, cease the presentation until the situation is resolved or terminate the presentation with no recourse to refund.
  • The presentations are based around enquiry based fun learning which demands an interchange of questions and answers between the Instructor and the children. We have found that this is not possible when the ambient noise level is too high such as parents chatting or music systems played at too high level. In the event that presenters cannot interchange with the children there will be no resourse to refund for unsatisfactory delivery.
  • In the event that the child, or any of the guests, have already seen a Mother Nature Science Party, it is advisable to let us know the host and date of that party. We have different party programmes and can provide material that has not been seen before. Of course if a child has seen a particular programme and would like to see it again we are happy to oblige.
  • Mother Nature Science provides much of its programming in schools both in the classroom, at Assemblies and in After-School Clubs and Summer/Half Term Clubs. Children who have attended any of these programmes will realise that the Birthday Parties are higher octane whilst still providing enquiry based learning and fun. If you are interested in seeing Mother Nature Science in your child’s school please let us know the name of the school.

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